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GroveSite Online Relational Database Demo:
Help Desk Requests

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Hi! Welcome to a GroveSite online database demonstration site!

This site demonstrates just one example of how a dispersed support team or small/medium technology business can use GroveSite's easy online database and collaboration tools to track and complete support requests.

In this example, someone from the Help Desk answers the phone and enters the requestor's information using the [Add a New Help Desk Request] link.  (Note that this form can be made available so that requestors can fill in their own information as well). The request is marked "Submitted' at that time.  The Help Desk administrator then assigns the appropriate support team member by editing the row and choosing a person from the 'Assigned To' dropdown list - the assigned individual learns of the request via GroveSite's email notification.

The assigned support person logins to review the request and begins diagnosing the problem.   Each activity -- contacting the requester, recreating the error, contacting packaged software vendors, resolving the issue, and so forth -- is logged online.  To do this the Support Team Member clicks the " +" to the left of the request and enters the Activity performed.

The Help Desk Manager can easily see what requests are outstanding by using the the Outstanding Request View -- this is just one of the Custom Views you can define yourself.  The individual Support Team Member can see what is assigned to him or her by simply filtering on the Assigned To column.

GroveSite's Quick Edit feature allows easy editing of multiple row at one time. Just filter to select a subset of rows, then click Quick Edit.

Since this is a demo, (1) you are not required to login first, and (2) you do not see the easy [edit] or [update] links.

If you would like your own, interactive copy of this demo, just call GroveSite at 602-952-9880.
Meanwhile, enjoy your visit here


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4/26/2019 5:15a